Creating an autoresponder email

To create an autoresponder email, visit the Forms > Autoresponder Emails area and click Create an Email. Configure the following fields:

  • Name - Enter a name for your email. This will be used to identify the form inside Clive and is not the subject line of the email (see below).
  • From name - Enter the name that should appear in the "From" address of the email.
  • From email - Enter the email address that should appear in the "From" address of the email. Replies to the autoresponder will be sent to this address, and you must verify the address belongs to you (see "Verifying your From address" below).
  • Subject - Enter a subject line for the email.

Finally, enter the body of your email using the WYSIWYG editor under Email Content. You can copy and paste content, including publicly-hosted images, into the WYSIWYG visual editor or the source code.

The Insert Placeholder dropdown menu allows you to personalize your email with information from a user's form submission such as their first name or email address.

To insert a placeholder for a customized field, choose Form Field and type in the label of the field when prompted.

Verifying your From address

Before you can use an email address as the From address in an autoresponder email, you'll need to verify that it belongs to you.

In the email preview screen, you'll see the words "Not verified" under the From field if the email requires verification. Click the link below that message to send a verification email and instructions to that address.

Once your address has been verified, you'll see the word "Verified" in the email preview screen.

Using autoresponder emails with forms

To respond automatically to form submissions with your email, visit the Forms area, create or edit a form, and select the appropriate email from the Email responder dropdown.

Your form must contain an Email field type to use an email responder.

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